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NEWSLETTER |
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| | | | Most orders of in-stock items are shipped within 3-4 business days. We will notify you if an order will take longer than this. All orders are sent by UPS using the service that you select.
Minimum Handling Fee
We will gladly fill any size order. All orders under $50 in value are subject to a $15 handling fee.
Damages and Shortages
It is important that you count and inspect all cartons immediately upon receipt. Make sure any damage or shortage is noted on the bill before signing. If you discover damage after opening the package please call UPS to report the damage. Save all packing materials and follow UPS instructions for disposition of the damaged merchandise. Please contact us after you have reported the damages to UPS so that we can ship replacement merchandise.
Refunds and Exchanges
We will gladly accept any return for stock merchandise within 30 days of invoice. Returns must be advised within 5 days of receipt and merchandise returned within 30 days of invoice. To return merchandise please contact our Customer Service Department at 516-204-4572 for a return authorization number. Returns cannot be accepted without a prior return authorization number. Returns must be in the original carton, must include a copy of the invoice and be in new condition as determined by our distribution center. As there are many costs involved in the handling of our products we must charge a 10% restocking fee with a minimum charge of $25 and the cost of shipping the item back to the distribution center must be at your expense. Unfortunately returns cannot be accepted after 30 days.
With all this in mind, we'd like to make sure that you order exactly what you have in mind. So please, take all the time you need to make your buying decision and feel free to ask as many questions as you feel are necessary!
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